Instructional Systems Technology (IST)

Faculty Research Report

Appendix B:

Design-Research for the
Indiana University Bloomington
World Wide Web Home Page

Theodore Frick
Michael Corry Lisa Hansen
Barbara Maynes

Department of
Instructional Systems Technology

School of Education
Indiana University Bloomington
August 22, 1995

Questions asked at IUB between 10 and 100 times per week (or hourly), during 1994-95

C.1 Can I get my electronic student locker quota increased?: UCS - LAN Systems Support
Answer: Yes, temporarily with the sponsorship of a faculty member

C.2 Can you give me some information about your program/classes?: SLIS

C.3 How do I apply for full-time employment at IUB?: Employment records assistant. Employment office
Fill out an application, return it with a resume. We'll keep that on file. Check the listings every week and let us know what you want to apply for. A typing test is required for all clerical positions.

C.4 Have my student teaching placements been completed?: School of Ed. - Student Teaching
When your placement has been confirmed you will be called immediately and letters will follow.

C.5 What kind of a job can I get with my major? What kind of major do I need to get this job?: University Division
Talk to UD advisor, explore Career Development Center

C.6 How do I get into my major/school?: University Division
See advisor and read school bulletin for details of admission requirements

C.7 What grades (GPA) do I need to stay in school? Will I be dismissed?: University Division
You must maintain a 2.0 to be in good academic standing at IU. See your advisor for more detailed information.

C.8 Should I (how do I) FX a class? How do I get rid of an incomplete?: University Division
FX policy differs from school to school. See your advisor. If you have an incomplete in a class, do NOT register for that class again! You must see the teacher who gave you the incomplete to make arrangements for removal of the incomplete.

C.9 Where do I go to get help with classes?: University Division
The Afro-American Tutorial Program has free tutors for many courses. The tutoring sessions often meet in groups. It is a good ideas to go early in the semester to be assured of getting a spot in a group. The Student Academic Center offers some tutoring for classes as well as for time management and study skills. Many departments have tutors available (these often charge a fee). Many residence halls have a Peer Tutoring program which is free. There is Writing Tutorial Services located in Ballantine Hall on the second floor. We recommend that you see your advisor to discuss any problems that you re having in class. It is best to do this early!

C.10 Can I take classes at another school or at an IU regional campus?: University Division
Yes, but check with your advisor first. for non-IU schools, if your grade is a C or better, the credits will transfer but GRADES from non-IU schools do NOT affect your IU GPA! Grades in courses taken at an IU regional campus DO affect you IU GPA and ALL grades and courses transfer. However, course numbers may vary from one IU campus to another so to be sure how the class will count here at IUB, see your advisor. Contact the Office of Admissions and fill out a Credit Transfer Agreement form to determine how non-IU courses will count here at IUB.

C.11 What should I do if I can t decide on a major or if I m interested in two or three different majors?: University Division
See your advisor to discuss your interests. Go to the Career Development Center to explore information on careers. Talk to professors and advisors in the majors of interest.

C.12 Classes have already started, why aren t all of my books here?: IU Bookstore
Books being in stock depend on several things: a) when the instructor places the order (before or after the deadline), b) where the publisher is located, c) how long it takes for the order to be processed.

C.13 When is the application deadline for the Doctor of Optometry program?: School of Optometry
January 1st for the following Fall (admission to begin).

C.14 Do I need a degree to get into the School of Optometry? Preferred Major?: School of Optometry
No, a degree is not required for admission to the School of Opt., there is no preferred undergraduate major.

C.15 How long is your Doctor of Optometry program?: School of Optometry
The Doctor of Optometry program is 4 years long.

C.16 Will I have an advantage in the School of Optometry if I do my undergraduate work at IU?: School of Optometry
No, you can get a quality undergraduate education at any accredited institution.

C.17 Can I take the February Optometry Admissions Test and still be considered admissible for the following Fall?: School of Optometry
Yes.

C.18 What is the average entering GPA for the School of Optometry?: School of Optometry
The average entering GPA is 3.3 on a 4 point scale (mean and median).

C.19 How do I finance my optometric education?: School of Optometry
There are several government-sponsored loan programs available, and many students work as Associate Instructors in lab classes, research labs, or in the community as their schedules allow.

C.20 How do I find out more about the education programs offered by the School of Optometry?: School of Optometry
Call, write or email the office of student affairs, School of Optometry, and us [enclosed business cards].

C.21 Can I audit elective classes?: HPER
The answer is in the schedule of classes, p 75 (column 2/line40).

C.22 How many credit hours is ___ (specific course)?: HPER
The answer is in the school bulletin [enclosed] & schedule of classes.

C.23 Various questions regarding fees.: HPER
The answer is in the schedule of classes, p. 25-32.

C.24 Various questions on drop and add procedures.: HPER
Policy statements are in the schedule of classes, p.21. Verbal answer is Ask about drop and add slip and drop it off in room 296.

C.25 What is the elective class ____ attendance policy, particularly summer sessions?: HPER
See policy sheet [enclosed]

C.26 What programs do you offer?: HPER
There are different tabulation sheets... what area interested in, refer them to an advisor (undergraduate, grad. recorder). Walk-ins are given a form.

C.27 How may I obtain authorization for courses?: School of Ed., Admissions Assistant
Dorothy Slota in Student Services

C.28 When should I apply for teacher education?: School of Ed., Admissions Assistant
Applications for secondary early childhood special education may be completed at any time. Elementary students are admitted in October and March.

C.29 May I register for Professional classes while on probation?: School of Ed., Admissions Assistant
No, you must fulfill all obligations prior to registration for professional courses.

C.30 What are my test scores (SAT, ACT, PPST)?: School of Ed., Admissions Assistant
SAT, ACT are available from Registrar's office through Irmalon. PPST results received in this office.

C.31 When will I be assigned an advisor?: School of Ed., Admissions Assistant
Academic advisors are not assigned. You may establish yourself with any academic advisor. You may come in as a walk-in during scheduled times throughout the semester.

C.32 When was I admitted to teacher education?: School of Ed., Admissions Assistant
Information on each TEP applicant entered on database (admission date).

C.33 Where do I get my registration ticket?: School of Ed., Admissions Assistant
Pick up registration ticket in records, student services - Room 1000.

C.34 How do I make an appointment with an advisor?: School of Ed., Admissions Assistant
Call receptionist in room 1000 for appointment.

C.35 I want to be certified to teach, how do I get an evaluation of my courses?: School of Ed., Admissions Assistant
Send transcript and $25 to Sharon Vance, if not an IU student. No charge if graduate or current student.

C.36 When will the minority scholarship be awarded?: School of Ed., Admissions Assistant
As soon as the state and financial aid distribute the money. Should be complete before August billing.

C.37 Are transcripts included in credentials?: School of Ed., Assistant Director, Career Services
No, they may be requested, only by you, at the transcript department.

C.38 Are NTE scores included in credentials?: School of Ed., Assistant Director, Career Services
No.

C.39 How do I activate my placement file?: School of Ed., Assistant Director, Career Services
By completing activation forms provided by Career Services.

C.40 What are faculty hours/addresses? etc.: SLIS

C.41 Do you have XXX book?: UG Library
Referred to reference librarian

C.42 What are your hours (or hours of other libraries)?: UG Library
Varies by location

C.43 Parking issues: how late do they ticket? do you need a sticker?: UG Library
Referred to campus security

C.44 How can I contact Women's Wheels? What are their hours? Who can use them?: UG Library
Referred to campus security

C.45 How late do buses run?: UG Library
Referred to Bloomington Transit and Campus Bus Service

C.46 How do I have credentials sent to prospective employers?: School of Ed., Assistant Director, Career Services
By sending, (or in person), the complete addresses of the institutions where you wish to have credentials sent.

C.47 What are the names of those who have references in my file?: School of Ed., Assistant Director, Career Services
We pull the file and reference names are given to the registrant.

C.48 Does my file need to be on active status to have credentials sent?: School of Ed., Assistant Director, Career Services
No.

C.49 What are the fees for activating my file and having credentials sent?: School of Ed., Assistant Director, Career Services
Activation fee - $10 for students, $25 for alumni. Additional charges for credentials sent past the 5 set limit during each year.

C.50 Do you hold my credential request until I send a check to cover?: School of Ed., Assistant Director, Career Services
No.

C.51 Can I pay my phone bill here?: Communications Services
No. We're not set up to take money, but Bank one is set up, or go to the Union at "Campus and More"

C.52 Questions on counselors (which are required), such as who is my advisor?: HPER
Depends on the Department, different advisor numbers in each area, students are assigned by dept. or the office area (written notice once certified into program). Too see counselors, direct them (students) to dept. for hours/times.

C.53 How do I get a locker?: HPER
We direct them to men s/women's locker room... go to bursar, pay money for locker fee, bring slip to equipment room to get locker number.

C.54 Can you give me some information about IU or COAS?: COAS Graduate School
If you have a general request for IU information then contact the graduate school for a bulletin. Requests for information about specific departments in COAS can be transferred from our department to any of the 45 graduate programs within COAS.

C.55 How do I get an account on the internet?: UCS - Receptionist/Administrative Services
Memorial Union, Room M084 or call 855-6789, UCS Support Center

C.56 How do I get an e-mail account or network ID?: UCS - Receptionist/Administrative Services
Memorial Union, Room M084 or call 855-6789, UCS Support Center

C.57 I'm having a problem with e-mail, what should I do?: UCS - Receptionist/Administrative Services
Memorial Union, Room M084 or call 855-6789, UCS Support Center

C.58 I'm having a problem with my computer account, what should I do?: UCS - Receptionist/Administrative Services
Memorial Union, Room M084 or call 855-6789, UCS Support Center

C.59 How do I purchase used computers?: UCS - Receptionist/Administrative Services
Send e-mail to UCSEQUIP or use the UCS WWW Page

C.60 How do I get my computer/printer fixed?: UCS - Receptionist/Administrative Services
Contact computer repair office in electronics - creative arts room 120 - 855-0370

C.61 Where do I pick up the computer I bought at the bookstore?: UCS - Receptionist/Administrative Services
Contact computer repair office in electronics - creative arts room 120 - 855-0370

C.62 How do I forward my electronic mail?: UCS Support - Knowledge Base
SUCS Knowledge Base, document ID: all.aabg or search on "how forward mail"

C.63 What are newsgroups?: UCS Support - Knowledge Base
UCS Knowledge Base, document ID: all.aebt or search on "what are newsgroups"

C.64 What is Netscape and where can I get it?: UCS Support - Knowledge Base
UCS Knowledge Base, document ID: all.afgj or search on "what is Netscape"

C.65 What is, and how do I use the FTP program?: UCS Support - Knowledge Base
UCS Knowledge Base, document ID: all.aerj or search on "what is FTP"

C.66 In UNIX, how do I change my finger information?: UCS Support - Knowledge Base
UCS Knowledge Base, document ID: all.adzw or search on "how change finger information"

C.67 How do I create an e-mail distribution list via Majordomo at IUB?: UCS Support - Knowledge Base
UCS Knowledge Base, document ID: all.aest or search on "create mailing list"

C.68 How do I get a computer account at IU?: UCS Support - Knowledge Base
UCS Knowledge Base, document ID: all.adzw or search on "get computer account"

C.69 How do I read Usenet newsgroups?: UCS Support - Knowledge Base
UCS Knowledge Base, document ID: all.aaty or search on "how read Usenet newsgroups"

C.70 How do I use EZMail?: UCS Support - Knowledge Base
UCS Knowledge Base, document ID: all.achn or search on "how use EZMail"

C.71 How do I change UNIX shells on Silver, Nickel, or Bronze?: UCS Support - Knowledge Base
UCS Knowledge Base, document ID: all.aazr or search on "how change UNIX shell"

C.72 Would I qualify as a resident student?: SPEA
Contact the University registrar's office

C.73 How do I take SPEA classes as a non- degree student?: SPEA
Contact the University graduate school

C.74 What's your return policy (texts, mostly)?: IU Bookstore
See photocopy [enclosed].

C.75 What are your prerequisites? Are they different for international students?: School of Optometry
The Doctor of Opt. program is the same for all students, see bulletin [enclosed] on pages 4, 15, 18.

C.76 I want to come back to school. Where do I start?: Bloomington Division of Continuing Studies
First you'll have to identify what type of program you'll be involved in: graduate? undergraduate? non-credit?, distance education (off-campus)? And then you'll want to decide on what type of a degree. If you want to pursue a general studies degree, you can find the information under the General Studies homepage - http://www.indiana.edu/scs/homepg.html. If you want to pursue a specialized degree then contact the Admissions office at 855-0661

C.77 Statistics about the University.: Research Library
Info about the University is part of their job. Refer to documents and give info.

C.78 Where can I park on campus? I need specific directions into campus.: School of Business - undergrad

C.79 What are your office hours?: School of Business undergrad

C.80 How do I make appointments with an advisor?: School of Business - undergrad
Either schedule appointment or give specific advisor's phone number.

C.81 Where do I park to pick up tickets?: Auditorium Tickets
Curbside at fountain.

C.82 I need directions to the auditorium.: Auditorium Tickets

C.83 Where do I park for shows/events?: Auditorium Tickets
Provide info. Info also available in brochures and with purchase of series tickets

C.84 How do I register for classes?: Bloomington Division of Continuing Studies
Get registration ticket from the school. Check registration schedule in the Schedule of Classes Bulletin.

C.85 What is the General Studies degree?: Bloomington Division of Continuing Studies
See Web page for course descriptions: http://www.indiana.edu/scs/homepg.html.

C.86 I saw your commercial for the Indiana College Netword and I'd like to get more information about it. What is it about and how do I register?: Bloomington Division of Continuing Studies
The Student Services Center can provide you with further information about the Indiana College Network. More information is located on the Internet on the Continuing Studies homepage.(I have enclosed the Indiana College Network Schedule of classes which answers everything we need to know on page 4).

C.87 How can I find out if I'm eligible for financial aid?: Bloomington Division of Continuing Studies
Refer to the Bloomington office of Student Financial Assistance, 855-FAST

C.88 What classes are offered through Continuing Studies?: Bloomington Division of Continuing Studies
There aren't separate classes. Select from the Schedule of Classes if you want credit classes. For non-credit classes write to Karen Guthrie (KFGUTHRI) to get your name on the mailing list to receive a non-credit brochure. Information about the non-credit classes can be found on the Continuing Studies web page.

C.89 I'm a returning woman. What can you tell me about the Returning Women's Student Program?: Bloomington Division of Continuing Studies
Contact Kathy Hirons, 855-0225

C.90 Which classes are offered in the evening?: Bloomington Division of Continuing Studies
Contact Kathy Hirons, 855-0225, to get your name on the mailing list to get the evening schedule.

C.91 Do you have any scholarships available?: Bloomington Division of Continuing Studies
Contact Kathy Hirons, 855-0225, if you are in the Returning Women Students Program. General Studies degree students must contact Sara Jackson (SAEJACKS) for an application.

C.92 How do I find the campus and the SPEA building?: SPEA
The SPEA office gives directions and sends a campus map

C.93 Where can I find a place to stay (hotel) and where can I park?: SPEA
The SPEA office gives some information and suggests contacting parking services

C.94 What are the SPEA admissions criteria?: SPEA
SPEA paper publications and SPEA WWW page. http://www.indiana.edu/~speaweb/index.html

C.95 How can the Sch. of Ed. help me create a plan so I can graduate in four years?: School of Ed., Academic Advisor
Advisors are pleased to plan and shape your degree program to place it on a planning sheet semester by semester.

C.96 I am confused. What is the difference between being admitted to the Sch. of Education and being admitted to teacher education?: School of Ed., Academic Advisor
Admission to the school means that your folder is here and you plan to complete a degree with us, while admission to teacher education is a different procedure, one that involves everyone who is working on a teaching license. You file an application for admission to teacher education and are accepted or you may not continue to take certain education classes. Admission to teacher education not only requires certain courses to be completed but insists on SPA and testing scores and a deadline for submission.

C.97 Can I get a mailer on your program(s)/bulletin/application materials?: HPER
Walk-ins... give it to them... (others, we get their name and address and mail them out... we tell them it takes 2 weeks.)

C.98 How can I get approval for a course to count in my education program when I take the class on a campus at home in the summer?: School of Ed., Academic Advisor
The admissions office on the Bloomington campus gives prior approval to courses that are offered on college campuses outside the IU system..

C.99 Where can I get a School of Education bulletin?: School of Ed.,Information Specialist/Receptionist
We give them the bulletin at the front desk.

C.100 How do I start my placement file?: School of Ed.,Information Specialist/Receptionist
If they don't have the paperwork we give it to them, if they have it completed we process it at the front desk.

C.101 Where do I get an NTE or PPST application?: School of Ed.,Information Specialist/Receptionist
We have them at the front desk in Room 1000.

C.102 Do you have a current address for XXX alumnus?: Alumni Association
Caller would be connected with Records department who look up the name on the alumni department database.

C.103 How much does it cost to become a member of the Alumni Association?: Alumni Association
Attached information. Anyone is free to join.

C.104 Do you offer job placement programs for alumni?: Alumni Association
Yes, it is called SKILLSearch and their number is 1-800-252- 5665

C.105 Is there an alumni club or contact in my area?: Alumni Association
There are 91 alumni clubs in U.S. and 8 international. She would check area in database and give caller club president's name and number if available.

C.106 Do you offer insurance for alumni?: Alumni Association
Yes, through company called Bertholon-Rowland 1-800-621- 9903

C.107 What tours are planned for alumni for this year?: Alumni Association
Many tours are planned annually all over world. Would be referred to Hoosier Travelers department for information.

C.108 Where can I get a TEP application?: School of Ed.,Information Specialist/Receptionist
We have them at the front desk in Room 1000.

C.109 Where do I get and who signs a drop and add form?: School of Ed.,Information Specialist/Receptionist
We give them the forms at the Front Desk in room 1000 and instruct them where to go to get the proper signatures.

C.110 My donation was credited to the wrong department; how can I correct it?: IU Foundation
referred to Accounts Services

C.111 Where do I sign up for student teaching?: School of Ed. - Student Teaching
In August (a year in advance) signs and announcements are posted and advertised in the Daily Student.

C.112 Where can I find GAships and financial aid?: HPER
Refer to Susan Keough, she coordinates sending out application materials. Also Sue Todd, she handles assistantships.

C.113 Various questions on drop and add procedures/authorization forms.: HPER
Annie Cambell gives out forms to go out and sign, there is one for each of these courses. The advisor and dept. chair must sign... though with the new computerized D & A things will be different.

See questions asked:

Instructional Systems Technology (IST)

Faculty Research Report

Appendix B:

Design-Research for the Indiana University Bloomington World Wide Web Home Page

Theodore Frick Michael Corry Lisa Hansen Barbara Maynes

Questions asked at IUB between 10 and 100 times per week (or hourly), during 1994-95

Go to Final Report: Design-Research for the Indiana University Bloomington World Wide Web Home Page

Design-Research for the
Indiana University Bloomington
World Wide Web Home Page

Theodore Frick
Michael Corry Lisa Hansen
Barbara Maynes